Mobile Cotton Candy Cart Business by Roncevich Tim & Primm Steven

Author:Roncevich, Tim & Primm, Steven
Language: eng
Format: epub
Publisher: CreateSpace Independent Publishing Platform
Published: 2011-06-09T00:00:00+00:00

Customer Service

Description of Customer Service Activities

Initially, you will be the only customer service specialist. All calls will be routed to your cell phone or a dedicated land line. Unless you are running this business full time, it is best to use a cell phone as your main business phone. Using a cell phone allows you to conduct business anytime, anywhere in the world.

As your business grows and you expand from a home-based business to a brick-and-mortar location, you may decide to hire an administrative assistant to perform the duties of the customer service specialist position. This will allow you focus your efforts on building your business instead of being bogged down with phone calls all day.

You must present a very professional appearance and provide the highest level of customer service possible whenever you are speaking to customers. If the customer calls with a question and receives your voicemail, be sure to call the customer back that day. If the customer e-mails you, reply to the e-mail within 4 hours. This commitment to customer service will breed long term customer loyalty and long term profits. Once revenues allow, you may decide to hire a part-time employee whose job responsibilities will include customer service.

Be sure your company is seen as being very professional. When meeting with potential customers, make sure you arrive on time, have a neat appearance, ask questions, and listen to your customer’s needs. If you win the contract, make sure your workers arrive on time according to the contract schedule. Purchase uniforms and make sure workers adhere to your standard dress code to enhance your company’s professional appearance.

Expected Outcomes of Achieving Excellence

The highest level of customer service is the only way to achieve long term growth and success. Your company cannot afford to have any unsatisfied customers, as bad word of mouth will eventually ruin your company. Also, if your customers remain happy, they will remain loyal to your company and provide positive word of mouth, thus lowering advertising expenditures in the future.

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